Frequently Asked Questions
1.Pre-Sales & Procurement Support
Do you offer complimentary technical consultation or design services?
Yes, our certified engineers provide tailored technical support, including 3D CAD models and prototype validation based on project specifications.
How do you request product quotes or bulk purchase discounts?
Is custom equipment development supported?
2. After-Sales Service & Warranty
What is the warranty period, and what does it cover?
1-year warranty ensures welding performance and airtight integrity of core components. Consumables (e.g., nozzles, contact tips) are excluded.
How to report malfunctions, and what is the response time?
Do you provide repair or spare parts replacement?
3. Logistics & Delivery
What is the lead time, and do you offer expedited delivery?
Standard lead time is 30-45 days after order confirmation. Priority production slots are available for urgent projects.
Do you handle global shipping and customs clearance?
4. Training & Technical Support
Are operation manuals or training materials included?
A detailed multilingual user manual is packed with each product, covering setup, maintenance, and troubleshooting.
Is real-time technical guidance available (e.g., video tutorials or remote assistance)?
5. Environmental & Safety Compliance
Do your products meet eco-standards (emissions/noise control)?
All equipment is CE-certified with RoHS 2.0 compliance, ensuring low emissions and noise levels below 85dB(A).
How to ensure operator safety during welding?